About Us
Why Care Samadhan Exists?
Care Samadhan is the official grievance redressal platform for Care Health Insurance policyholders. It helps you raise, track, and resolve concerns related to your policy or claims through a structured, transparent, and time-bound process.
Our Core Principles
Transparency
Track every stage of your grievance with clear updates and documented communication.
Fairness
Each complaint is reviewed objectively, based on policy terms and applicable guidelines.
Timeliness
Your concern is addressed within defined timelines, in line with regulatory requirements.
Empathy
We understand that behind every grievance is a real concern that deserves attention.
Accountability
We take ownership of issues and use feedback to continuously improve our services.
Regulatory Compliance & Governance
Care Samadhan operates in accordance with IRDAI’s guidelines and regulatory requirements on grievance redressal by insurers.
Designated Grievance Redressal Officers
Defined response and resolution timelines
Clear and transparent escalation mechanisms
Periodic reporting to the regulator
Continuous process improvement
Our Commitment to You
When you register a grievance with Care Samadhan, we commit to:
Acknowledge your complaint within 24 hours
Share regular status updates
Conduct a fair and thorough review
Communicate decisions clearly, with reasons
Guide you on further steps if you remain dissatisfied
Use your feedback to improve our services
Meet Our
Grievance Redressal Officers (GROs)
Care Samadhan has a team of trained Grievance Redressal Officers across key locations to ensure your complaints are handled professionally and efficiently.